RETURN & EXCHANGE POLICY

TO START A RETURN CLICK HERE.

We offer returns within 14 days of delivery date for all customers in Canada and you can obtain your prepaid shipping label by clicking the link above.

 Please note:

  • All returns for a full refund back to the original form of payment, must be made within 14 days of the delivery date

  • Items must be unworn, unwashed, unused with original tags attached.

  • Returns made 15-30 days after delivery may be for exchange or store credit only.

  • We only accept returns or exchanges purchased from ca.rails.com and not from other retailers.

  • Personalized items cannot be returned or exchanged.

  • Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.

  • All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).

Can I return an item I bought on sale?

Items purchased at 30% off or on sale may be exchanged or returned for store credit ONLY.

REFUNDS

Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed. 

LOST PACKAGES

We ship via UPS which provides trackable methods of shipping. If your package is lost in transit, please contact UPS and RAILS customer service at 1-855-982-2839 or info@rails.com. Once proof of delivery is generated, we cannot be responsible for delivered items that have been lost or stolen.

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, or have any other inquiry about our return process, please contact our customer support team for assistance HERE.